Rooms will be held upon receipt of either;
1. Credit card details ( number,
exp.date and CCV) Visa and Mastercard only, no AMEX. You can submit
your credit card details either via the booking form or email, or phone
them through, there is no fax.
An authorization will be obtained to verify the details but no charge
will be made yet, on arrival you have a choice of paying by cash or
2. Payment of the first night
- direct bank deposit into account no. 019595740,
BSB no. 104191 , BANKSA / St. George Bank, 19 Aplin St. Cairns, account
name RJ Lapaer trading as Rainforest Hideaway. SWIFT code for the bank
is SBGLAU2SADL for international transfers.
-If you're a one of the millions of Pay Pal users you can mail your
payment to firstname.lastname@example.org . If you're not just go to www.paypal.com
for more info and open a free account that you can use to send money
worldwide to all sorts of websites and people.
Cancellations up to 48 hrs before arrival: no charge to card
Cancellations up to 24hrs before arrival: 50 % charged
Cancellations less than 24 hrs before arrival or no-show without timely
notification: full amount charged.
If your booking has been made through an agent such as Bookconfirm
that charges a commission then we can not refund you, the refund will
have to come from the agent and they will probably keep their commission.
The above cancellation times are calculated from 12 noon which is check-in
time, for example a booking for Saturdaynight can be cancelled up to
Thursday noon, up to Friday noon there is a 50% charge and after this
the full amount is charged.
Cancelling your accommodation because it rains in the rainforest is
NOT a very valid excuse.
Most people arrive between 12 and 5pm, please advise if you expect
to arrive very late. Ofcourse if you come up on the morning bus you
are welcome at 10.15 when it drops off here.
Be aware that Cape Tribulation is a 2.5 hour drive from Cairns airport,
if you have an early flight book some accommodation in Cairns now and
stay near the airport, if you decide to cut short your stay at Rainforest
Hideaway at short notice to be closer to the airport the normal cancellation
policy will apply.
Same as you have the right to cancel we also reserve the right to cancel
or alter your booking, for instance in the event of unexpected operational
problems or unforeseen circumstances beyond our control.
You will be given as much notice as possible and we will assist in finding
other suitable accommodation in Cape Tribulation.